Bugzilla
Bugzilla is our primary issue tracker at NodeSpace. It can be found at https://bugzilla.nodespace.com and registration is free and open to anyone.
It is important to note that some projects are not public and restricted to NodeSpace team members, vendors, contractors, etc. Clients and customers may also be added to certain groups which will give access to projects.
Field Guide
Importance
The importance field is made up of two fields - priority and severity.
Priority
| Priority | Description |
|---|---|
| -- | No decision |
| P1 | Urgent priority, needs to be fixed right away, affects multiple users/customers. Production outage. |
| P2 | High priority, needs to be fixed within the next few hours, affects multiple users/customers. |
| P3 | Normal Priority. Can be fixed within the next few days to several weeks. |
| P4 | Low Priority. Can be fixed within the next few months. |
| P5 | Super Low Priority. |
| P6 | Extremely Low Priority. Basically backlogged. |
| BACKLOG | It's backlogged. |
Severity
| Severity | Description |
|---|---|
| -- | NULL |
| SEV1 | Extremely severe - something is probably literally on fire. |
| SEV2 | High severity. |
| SEV3 | Normal severity. Everything is fine. |
| SEV4 | Low severity. |
| NA | Not Applicable - Use sparingly. |
Importance Matrix
| P1 | P2 | P3 | P4 | P5 | P6 | BL | |
|---|---|---|---|---|---|---|---|
| SEV1 | URGENT | URGENT | HIGH | HIGH | NORMAL | NORMAL | LOW |
| SEV2 | URGENT | HIGH | HIGH | NORMAL | NORMAL | LOW | LOW |
| SEV3 | HIGH | HIGH | NORMAL | NORMAL | LOW | LOW | BACKLOG |
| SEV4 | HIGH | NORMAL | LOW | LOW | LOW | LOW | BACKLOG |
| NA | HIGH | NORMAL | LOW | LOW | LOW | LOW | BACKLOG |